Aloha Mai Kakou,

I sincerely hope this message finds you and your ‘Ohana well during these challenging times. The pandemic has changed our way of life, and our hearts and prayers go out to all impacted. We also send our warm gratitude to those working on the front lines.

With local government extending the stay-at-home guidelines through May, we will suspend all resort operations for another month. All upcoming reservations May 1 to May 31 will be canceled. Should you have questions regarding your room reservation, please email reservations@kahalaresort.com. For all other reservations, please email kahalaresort@kahalaresort.com or call +1 (808) 739-8888.

We are evaluating all opportunities and are hopeful to reopen. Please continue to follow us on our social media channels and at KahalaResort.com.

From all of us here at The Kahala, we extend our warmth and aloha to you and your ‘Ohana.

FAQ

• If my arrival date is shortly after June 1, 2020, should I still keep my reservation?
  At this time, The Kahala plans to resume operations for guests on June 1, 2020. We are committed to acting in the best interest of our employees and guests to prioritize their health and safety, and we encourage you to make the decision that is best for you in this ever changing situation. Please review the recommendations of state and federal resources such as the Hawaii State Department of Health, Hawaii Tourism Authority and Centers for Disease Control and Prevention (CDC) for more information.
   
• How do I cancel or change a reservation I have already made directly through kahalaresort.com or via phone call with a Kahala Resort Reservations Agent?
  You may cancel or change your reservation by contacting us at reservations@kahalaresort.com or calling us at +1 (844) 764-5670. Please indicate your first name, last name, and reservation confirmation number. Your details will be sent securely to our in-house reservations team who will assist you through this process.
   
• How do I cancel or change a reservation I have already made through Expedia/American Express/ any Travel Agency or any other 3rd party?
  You may cancel or change your reservation made through a 3rd party by contacting the 3rd party directly. This unfortunately means that our in-house reservations team will not be able to assist you in this instance and you will have to contact the company you have booked your reservation with. We understand that many of these companies are experiencing high call volumes and we apologize that we are not able to assist you directly. 
   
• If I cancel or change my reservation, will I get a refund or credit? Will I have to pay any fees?
  Cancellation and deposit policies vary by confirmed rate.

  We have amended our cancellation policy in light of recent events. Most bookings arriving through June 31, 2020 will be subject to a 24-hour cancellation policy.

  The 24-hour cancellation policy means that you are able to cancel your booking 24 hours in advance with a full refund. Please contact us at reservations@kahalaresort.com or +1 (844) 764-5670 to receive additional information regarding your reservation.
   

• Will I be charged a night’s stay if I arrive late or miss my arrival date?
  Reservations that have been guaranteed with a credit card and/or deposit are held for you until arrival. If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.

Additional Resources

Hawaii State Department of Health
Hawaii Tourism Authority
CDC